[TO BE COMPLETED] — this is a draft. It was scaffolded with the sections this document is required to contain. Replace every [TO BE COMPLETED] marker with Yoode's actual terms, have it reviewed, then publish. It is a DRAFT precisely so that it cannot be served to a customer as binding until that happens.
Who we are
Registered legal entity name, registered address, GSTIN, and contact details. This must match the entity that issues the invoice.
[TO BE COMPLETED]
Placing an order
When a contract is formed — note that a quotation or an order acknowledgement is not necessarily acceptance.
[TO BE COMPLETED]
Pricing and taxes
Currency, whether displayed prices include GST, and how price changes or pricing errors are handled.
[TO BE COMPLETED]
Payment terms
Accepted methods, and for credit accounts the payment terms and consequences of late payment.
[TO BE COMPLETED]
Delivery
Point at the Shipping Policy rather than restating it — two documents that drift are worse than one.
[TO BE COMPLETED]
Cancellations, returns and refunds
Point at the Refund Policy for the same reason.
[TO BE COMPLETED]
Custom and personalised goods
IMPORTANT for this business: state plainly whether customised or branded items can be cancelled or returned, and at what stage a customisation becomes non-cancellable.
[TO BE COMPLETED]
Intellectual property
Ownership of store content, and of artwork/logos a customer supplies for printing — including the warranty that they have the right to use them.
[TO BE COMPLETED]
Limitation of liability
Have this reviewed. A clause copied from another jurisdiction may be unenforceable here.
[TO BE COMPLETED]
Governing law and jurisdiction
Governing law and the courts having jurisdiction.
[TO BE COMPLETED]