[TO BE COMPLETED] — this is a draft. It was scaffolded with the sections this document is required to contain. Replace every [TO BE COMPLETED] marker with Yoode's actual terms, have it reviewed, then publish. It is a DRAFT precisely so that it cannot be served to a customer as binding until that happens.
Return window
Days from delivery within which a return may be raised.
[TO BE COMPLETED]
Condition of returned goods
Unused, original packaging, tags intact — state exactly what is required.
[TO BE COMPLETED]
What cannot be returned
IMPORTANT for this business: customised, printed and personalised goods are typically non-returnable unless defective. Say so explicitly and in the same terms used in the Terms of Service.
[TO BE COMPLETED]
Defective or incorrect items
The process, the reporting window, and who pays return shipping when the fault is ours.
[TO BE COMPLETED]
How to raise a return
The exact channel and the information the customer must provide.
[TO BE COMPLETED]
Refund method and timeline
Refunds to the original payment method, and the working-day window from approval to credit. Do not state a timeline the payment provider cannot meet.
[TO BE COMPLETED]
Exchanges
Whether offered, and how they differ from a return.
[TO BE COMPLETED]
Cancellations
Whether an order can be cancelled before dispatch, and the cut-off — particularly once production of a customised item has begun.
[TO BE COMPLETED]